Refund & Cancellation Policy

30-day money-back guarantee

For web purchases processed through Paddle, we offer a 30-day money-back guarantee on Plus and Business subscriptions and on credit top-ups (R10, R25, R49). Request a full refund within 30 days of your order date, including the relevant subscription payment date.

Refunds for Paddle orders are processed by Paddle, the Merchant of Record. Visit paddle.net to look up your order, or contact the operator by phone for assistance. The designated support email is not yet active. See Paddle's Refund Policy. No usage threshold or requirement to leave credits unused limits this refund window.

What happens to credits

When a top-up is refunded or charged back, the credits it added are removed once. When a subscription is refunded, its plan credits end with it.

Cancelling

Cancel any time from Plans → Manage billing. Your plan changes only once the payment provider confirms the cancellation. Your rights under the Consumer Protection Act and ECTA (including any cooling-off rights) are not affected.

Switching to Starter in the web app requests immediate cancellation; portal options and effective dates are shown by Paddle. Cancellation alone does not request a refund. See subscription and credit-purchase terms.

Future App Store purchases

Native iPhone distribution is not complete. Future Apple In-App Purchases are handled by Apple, not Paddle; cancellation and refund requests use the App Store account and Apple's purchase/refund processes. The Paddle money-back wording above applies to Paddle orders only, without limiting applicable consumer rights.